Muskan Foundation appreciates your generous donations that help us achieve our mission of supporting all-round development in villages. This policy outlines the situations under which a refund may be considered.
Donations
Donations made to Muskan Foundation are generally considered final and non-refundable. This is because donations directly contribute to our ongoing programs and initiatives that benefit rural communities.
However, we understand that exceptional circumstances may arise. Muskan Foundation will consider a refund request in the following situations:
- Duplicate Donation: If you accidentally make a duplicate donation, we will be happy to process a full refund.
- Processing Error: If a processing error occurs during your online donation, resulting in a mistaken donation amount, we will issue a full refund for the difference.
- Cancellation Request Within 24 Hours: If you make a donation and then realize you wish to cancel within 24 hours, we will try our best to accommodate your request and process a full refund. Please note that depending on the processing stage of your donation, a small transaction fee from the payment processor may still be deducted.
How to Request a Refund
To request a refund, please contact Muskan Foundation within the timeframe outlined above by emailing us at muskanfoundation01@gmail.com.Please include the following information in your request:
- Your full name
- Email address associated with the donation
- Date of the donation
- Transaction amount
- Reason for requesting a refund
Processing Time
We will review your refund request within 5 business days and respond to you via email or phone. If your request is approved, the refund will be processed using the original payment method within 10 business days.
Tax Deductible Donations
Please note that if you have received a tax-deductible receipt for your donation, a refund may affect your tax deductions. We recommend consulting with a tax advisor for any questions regarding the tax implications of a donation refund.
Thank you for your understanding and continued support of Muskan Foundation!